UK pet care market to grow 8.6%, reaching £4.5 billion by 2021, says Verdict Retail
The UK pet care market is set to reach £4.5 billion in 2021, up 8.6% on 2016, according to retail research and analysis firm Verdict Retail. The company’s latest report states that pet accessories will be the fastest growing subsector, forecast to rise 14.8% by 2021, followed by health & hygiene up 9.8%, aided by growth in the online channel and the lucrative humanisation and wellbeing trends which are fuelling shopper spend.
Fiona Paton, Retail Analyst at Verdict Retail, explains: “The humanisation of pets is a trend that continues to gain momentum, with pet owners more willing than ever before to invest in new luxuries for their pet including bedding, clothing, specialised food, gadgets and healthcare items.”
Despite increased spending on pet care, discounters pose a significant threat to mid-market players. Paton continues: “The polarisation of pet care shopper spend is set to continue. The health and wellness trend is driving consumers to purchase premium pet care items, while the expansion of discounters and single-priced players has impacted the desirability of mid-market players, particularly the grocers.
“Product innovation is vital to offer shoppers something different and unique such as specialist diet pet food or new flavours and improved ingredients to drive impulse purchases and average basket size. Such a strategy is particularly important for grocers to help differentiate themselves from discounters and maintain their leading market positions.”
Verdict Retail’s 10,000-participant survey also revealed that although shopping in physical stores is still the most popular form of shopping channel for pet care, there is an increasing demand for shopping online, with 32.8% of consumers using online delivery.
Paton continues: “Online sales in pet care are set to grow by 43.4% between 2016 and 2021, so retailers must recognise changing consumer shopping habits and deliver convenience and flexibility to their customers, preferably providing a substantial multichannel offer as well as more local stores to consumers.
“Online pure player Fetch currently excels at delivering convenience by offering one-hour delivery slots and next-day delivery. Elsewhere, MedicAnimal is offering specialist healthcare advice via its online blog in order to engage with consumers and offer an added level of customer service.”
Editor’s notes
- Comments provided by Fiona Paton, Retail Analyst at Verdict Retail.
- Information based on Verdict Retail’s report: The UK Pet Care Market 2016.
- All information correct at time of publication and based on Verdict Retail's research methodology.
About Verdict Retail
Verdict Retail is a retail research agency and consulting firm. Our work focuses on all aspects of retailing and consumer behavior, which we deliver through bespoke reports, projects and presentations and through our leading edge Intelligence Centre platform.
We work with many of the world’s leading retailers, property firms and those in the financial sector to help them maximize success by developing a thorough understanding of the sector and its likely future performance. We also work with many retail suppliers, from manufacturers to professional services firms.
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